SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of RoyalStreetwear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://royalstreetwear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The clothes fit. It's good.
A1 thanxs
Great
хорошая кофточка, покупала дочке 14 лет, но фото со мной (мерила на себя), но ситнетика
не пришел, но деньги вернули
j'adore
Прикольная штука. На рост 160 ог 93 М мала. Буду брать Л.
Very thin material, not very pleasant. Terrible down - just cut material, without processing. The threads are jamming. But it is instant shipping.
La talla L para 172cm de alto, queda justo, pero queda bien. El problema es que la tela es muy fina, y nada más sacarlo del paquete, el bajo ya se estaba deshiñachando, iba soltando hilos sin siquiera habérmela puesto. Abrí disputa y me reembolsaron.
Me queda jenial me gustó muho
tal cual la descripción
No soy muy fan de este tipo de tops, con cadenas, pero a mi novia le encantan, a si que estoy seguro de que le va a encantar que le regale esto por navidades
very thin material and thin chains, but looks great
Came just a bit late, Fabric is stringy in some areas extremely tight around the sleeves, and chains aren’t as long as shown but it overall pretty good
The chain is cool. I love this clothes.
Nice quality and very comfortable to wear. The chains get tangled easily so might have to take them off when not wearing the top. The sleeves have holes for thumbs but are a bit too short for me to wear it like that.
Bien, todo bien.
llegó pronto, entre 3 y 4 semanas. Es muy bonita y la tela es suave. si quieres que tus pulgares entren en el hoyo que tiene la manga tal vez deberías pedir una talla más grande. No hubo necesidad de contactar con el vendedor, Gracias vendedor!
tha fabric is thin a cheap but the overall look is amazing.
the fabric is rather thin. but is accurate to the photos. fits nice
Me encanta, igual que la foto, muy cool!
not the best
I'll buy it back next time. I like this clothes.
Logistics fast, satisfied with a shopping.
The store is very patient to solve my questions, logistics is also very fast.